Location: Hackensack, NJ
Compensation: TBD | Full-Time
The Director of Care Management has direct responsibility for all relevant program development, implementation, and monitoring in accordance with business, State and/or Federal guidelines. This position recommends, develops, and implements initiatives and evaluates outcomes related to care management performance. Works collaboratively with Wraparound partners for quality improvement.
• Assist COO in supervising business functions as it relates to service delivery
• Create relationship driven people initiatives
• Build trust and partnerships with interdepartmental subject matter experts
• Lead and manage the quality of in-person care management
• Works as a liaison with external organizations to ensure lines of communication are in place for member engagement
• Responsible for monitoring all work product to ensure it is in compliance with all State and/or Federal mandates
• Evaluates departmental operations with a focus on process improvement
• Continuously improving effectiveness and efficiency of processes and program
• Aligning services and care delivery to the strategic plan
Measurables & Deliverables
• 95% compliance with relevant department audits, department quality improvement plans, CARF measures and
in person visit requirements
• 75% or higher retention rate
• 95% compliance with reporting and documentation benchmarks
• 100% compliance with agency zero-tolerance policies, and mandated reporting and training
• Successful completion of quarterly recommendation reports to program divisions
• Meets annually set strategic performance benchmarks
Education and/or Experience:
• Master’s Degree in a related field (such as Social Work, Counseling, Clinical Psychology)
• Minimum of three years post-master’s related supervisory experience supporting children with mental health needs
• Experience and/or Certification in Developmental Disabilities and/or Drug and Alcohol field of discipline a plus
• Experience with Community relations, resource development, and Wraparound process a plus
• Clinically and culturally competent/responsive, with the training and experience necessary to manage staff and complex family needs across child-serving systems
Licenses Required:
• Valid and Current Driver’s License
• Maintenance of license in appropriate discipline (LAC/LPC or LSW/LCSW)
Special Skills:
• Exceptional verbal and written communication
• Exemplary professional modeling
• Strong organizational and multi-tasking skill
• Decisiveness with sound judgment
• Identifies, seeks, and completes training to improve professional development